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Data Privacy Statement

1. General information

The operators of this website take the protection of your personal data and its confidential treatment very seriously. We strive to treat your personal data coherently in accordance with statutory data protection regulations and this privacy policy.

If you are visiting this website, various personalised data is being collected. Personal information is information that may be used to identify you as an individual. This Data Privacy Statement explains which data is collected. It also explains how and for what purpose this data is being processed.

Please note that data transmission over the Internet (for instance, e-mail communications) can exhibit security vulnerabilities. An absolutely secure data protection is considered impossible.

Responsible Data Processor

Responsible for data processing on this website is:
Zoo Krefeld gGmbH
Uerdinger Straße 377
47800 Krefeld
Phone: +49 - 2151 - 95 52-0
e-mail: info(at)


Data Protection Officer as prescribed by statutory regulations

Appointed for the company as a Data Protection Officer:
Zoo Krefeld gGmbH
Data Protection
Uerdinger Straße 377
47800 Krefeld
Phone: +49 - 2151 - 95 52-0
e-mail: datenschutz(at)


Non-consent to advertising e-mails

The use of contact data, that has been published in the framework of the imprint obligation and the Data Privacy Policy, for purposes of sending unsolicited advertising and information materials is hereby rejected. The operators of the website expressly reserve the right to take legal action in the event of such unsolicited advertising information, for example through 'spam' e-mails, being received.


Collection and processing of your data

Some personal data is being submitted by yourself, e.g. by way of the information you are entering in a contact form.

Other data is collected automatically by our IT systems when visiting the website. This is mostly technical data (for example the name of your internet browser, operating system and access time). Collection of such information is triggered automatically as soon as you visit our website.

Part of this data is collected in order to ensure flawless deployment of our website. Other data could be collected and processed for statistical analysis of user behaviour.


Your rights regarding your data

You have the right at any time and free of charge, to obtain information about the origin, recipient and purpose of personal data that has been stored. You also have rights to request rectification, blocking or erasure or demand restrictions of the processing of such data.

You have the right to access data, that we have already collected in order to process this data on the basis of your consent or in fulfilment of a contract, in a standardised, machine-readable format. You may personally exercise this right or have it performed by an authorised third party. If you require direct transfer of data to another person in charge, this will only be done to the extent technically feasible.

You may contact the responsible branch or the Data Protection Officer at any time for further questions on data protection. Furthermore, you have the right of appeal to a supervisory authority.


Revocation of your consent to data processing

Many data processing operations may only be permissible with your express consent. You can revoke an existing consent at any time. An ordinary e-mail is sufficient. Legal status of data processing that has commenced before revocation was received, remains unaffected by such revocation.


Analysis tools and third-party tools

When you visit our website, your surfing behaviour can be statistically evaluated. This is mainly realised by 'cookies' and by way of so-called analysis programmes. Analysis of your surfing behaviour is usually carried out anonymously; details of surfing behaviour cannot be traced back to you as an individual. You may object to this analysis or prevent it by not using certain tools. More detailed information can be found under "Data collection on our website".

You can object to this data analysis. We will inform you about the possibilities of objection under "Data collection on our website".


SSL/TLS encryption

The site uses SSL resp. TLS encryption for enhanced security to protect transmission of confidential information, such as orders or requests that you send to us as the site operator, from eavesdropping. As soon as the secured connection has been established, you will see that in the address field of the browser the "http: //" part of the web address will change to "https: //" and a lock symbol appears.

This indicates that SSL/TLS encryption is enabled and the data you submit to us cannot be intercepted by third parties.

2. Data collection on our website



Some of the webpages make use of so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer by way of your browser.

Most of the cookies we use are so-called "session cookies". These will be automatically deleted after your visit of the website. Other cookies are intended to be remain permanently on your device until you delete them. These cookies will enable us to recognize your browser the next time you are visiting our webpage.

You can setup your browser so that you are informed about the setting of cookies, and to allow cookies only in certain cases. You may configure acceptance rules for cookies, generally exclude them or even activate automatic deletion of cookies every time you close the browser application. However, if you completely disable cookies, there may be limitations on the functionality of this website.

Cookies that are technically required to carry out the electronic communication process or to provide certain functionality on the website that you will most likely wish to use (for example the 'shopping cart') are being processed and stored on the basis of Art. 6 Sect. 1 (f) GDPR. The operator of this website has therefore a legitimate interest in the storage of such cookies in order to ensure the technically correct and optimised provision of its services. Insofar as other types of cookies (such as cookies that allow analysis of surfing behaviour) are also being stored, these will be treated separately in this Data Privacy Statement.


Server log files

The provider of the webpages will automatically collect and store certain type of information in so-called log files. Such information, which your browser automatically transmits to us in the course of a website visit, is:

  • Browser type and versionOperating system at your site

  • Operating system at your siteReferrer URL
  • Referrer URL
  • Data volume transferred
  • Time of the server request
  • IP address

A correlation with other data sources is not carried out.

Data processing is carried out on the legal basis of Art. 6 Sect. 1 (f) GDPR, which allows processing of data in the course of fulfilment of contractual or pre-contractual obligations. Server log files are to be deleted after 30 days.


Contact form

If you send us inquiries via the contact form, your details from such inquiry, including the contact details you provided therein, will be stored at our site in order to process the request and in case of follow-up questions arising. We will not share this information with other parties without your consent.

The processing of the data entered into the contact form is therefore exclusively based on your express consent according to Art. 6, Sect. 1(a) GDPR. You may revoke this consent at any time. An informal message, sent by e-mail to us, is sufficient. The legal position of data processing that has been carried out before your revocation was received, remains unaffected by the revocation.

The information you provided in the contact form will remain with us until you demand us to delete this information, revoke your consent to the storage, or the specific purpose for data storage has expired (for example, after your request has been fully processed). Statutory obligations, in particular data retention periods, remain unaffected from the provisions above.


Matomo (formerly Piwik)

This website uses the open source web analytical service Matomo. Matomo uses so-called 'cookies'. These are text files that are stored on your computer, enabling to analyse the use of the website by visitors. For this purpose, information delivered by the cookie about the use of this website is stored on our server. Your IP address will be anonymised before storage.

Matomo cookies remain permanently on your device until you delete them.

Storage of Matomo cookies is conforming to Art. 6, Sect. 1 (f) GDPR. The operator of the website has legitimate interest in the anonymised analysis of user behaviour in order to optimise both its website and its advertising.

Information delivered by cookies about the use of this website will not be disclosed to third parties. You could prevent storage of cookies by a corresponding set-up of your browser software. However, please be aware that in this case the website functionality may be reduced.

If you do not agree with the storage and use of your data, you can disable the storage and use here. In this case, an 'opt-out cookie' will be deposited in your browser which tells Matomo not to save the above mentioned usage information. Please note, that deleting all of your cookies will result in deletion of the Matomo opt-out cookie as well. In this case, opt-out must be reactivated when visiting our site again.


Our website uses plugins from 'YouTube' a subsidiary of Google LLC. Registered operator of the YouTube site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our YouTube plugin-enabled sites, you will be connected to the servers of YouTube. It also tells the YouTube server which of our pages you have been visiting.

If at the same time you are logged in to your YouTube account, YouTube could associate your browsing activity directly with your personal profile. You may prevent this by logging out of your account on YouTube.

The use of YouTube is in the interest of an attractive presentation of our online offer. This constitutes a legitimate interest within the meaning of Art. 6, Sect. 1 (f) GDPR.

For more information about how to handle user data, please refer to the YouTube Privacy Policy at:

Google Web Fonts

This site uses so-called web fonts, which are provided by Google, for the purpose of uniform site appearance. When you call up a page, your browser will fetch the required web fonts into your browser cache to display texts and fonts accordingly.

In order to load such web fonts, your browser will connect to Google servers. As a result, Google also detects that our website has been accessed from your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6, Sect. 1 (f) GDPR.

If your browser does not support web fonts, a default font will be displayed on your computer.

For more information about Google Web Fonts, refer to: 

and the Data Privacy Statement of Google:


Our Social Media Appearances

Data processing through social networks

We maintain publicly accessible profiles on social networks. The detailed social networks we use can be found below.

Social networks such as Facebook, Google+ etc. can usually analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media sites triggers numerous processing processes relevant to data protection. In detail:

If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, this data collection takes place, for example, via cookies that are stored on your terminal device or by recording your IP address.

With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-related advertising can be displayed inside and outside the respective social media presence. If you have an account with the relevant social network, interest-based advertising can be displayed on all devices on which you are logged in or were logged in.

Please also note that we cannot track all processing on the social media portals. Depending on the provider, the operators of the social media portals may be able to carry out further processing operations. Details can be found in the terms of use and data protection regulations of the respective social media portals.

Legal basis

Our social media sites are designed to ensure the widest possible presence on the Internet. This constitutes a legitimate interest within the meaning of Article 6 para. 1 lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be stated by the operators of the social networks (e.g. consent within the meaning of Article 6 para. 1 lit. a GDPR).

Person responsible and assertion of rights

If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing processes triggered during this visit. You can assert your rights (information, correction, deletion, restriction of processing, data transferability and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).

Please note that despite our joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our possibilities depend to a large extent on the corporate policy of the respective provider.

Storage time

The data collected directly by us via the social media presence is deleted from our systems as soon as the purpose for its storage no longer applies, you request us to delete, you revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal provisions - in particular retention periods - remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of the social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Social networks in detail


We have a profile on Facebook. Provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook is certified according to the EU-US Privacy Shield.

We have signed a joint processing agreement (Controller Addendum) with Facebook. This Agreement sets out the data processing operations that we or Facebook are responsible for when you visit our Facebook Page. You can view this agreement at the following link:

You can adjust your advertising settings independently in your user account. Click on the following link and log in:

Please refer to Facebook's privacy policy for details:


We have a profile on Instagram. Provider is Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. For details on how we treat your personal information, please refer to Instagram's privacy policy.: